Returns & Exchanges
We want you to love your purchase from Sassyladyshoes.com. If you’re not completely satisfied, you can return or exchange your items within 14 days of delivery.
How to Return or Exchange
- Log in to your Sassyladyshoes.com account and navigate to the “Orders” section.
- Select the item(s) you wish to return or exchange and follow the instructions.
- Pack the items securely in their original packaging, including all tags and labels.
- Attach the prepaid return label (if applicable) and send your package back to us.
Conditions for Returns
- Items must be unworn, in their original condition, and with all tags attached.
- Footwear must be tried on indoors on a clean surface.
- Returns must be initiated within 14 days of delivery.
Refunds
- Refunds will be processed within 5–7 business days after we receive your return.
- The original shipping fee is non-refundable.
- Sale items are final and cannot be returned or exchanged.
Exchanges
- Exchanges are subject to availability. If your desired size or style is out of stock, we’ll issue a refund instead.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact our customer service team within 48 hours of delivery. Provide photos of the issue, and we’ll assist you with a replacement or refund.
Non-Returnable Items
For hygiene reasons, socks, hosiery, and accessories cannot be returned unless faulty.
Need Help?
If you have any questions about our returns process, please reach out to our customer service team for assistance.