FAQs

ORDERS & DELIVERY

How long will delivery take?
Delivery times vary depending on your location. You’ll receive a confirmation email with tracking information once your order is dispatched.

Do you offer express delivery?
Yes, express delivery options are available at checkout.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link to monitor its progress.

What if my order hasn’t arrived?
If your order is delayed, please check your tracking details first. For further assistance, visit our Help Center.

Do you deliver worldwide?
Yes, we ship internationally. Delivery costs and times depend on the destination.

RETURNS & EXCHANGES

What’s your returns policy?
We accept returns within 30 days of delivery, provided items are unworn and in their original packaging.

How do I return an item?
Start your return via our Returns Portal. Follow the instructions and include the return form with your package.

How long do refunds take?
Refunds are processed within 7–10 days after we receive your returned items.

Can I exchange an item?
Yes, you can request an exchange for a different size or color, subject to availability.

PAYMENT

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.

Is my payment secure?
Yes, all transactions are encrypted for security.

Can I pay in installments?
Yes, we offer installment options through select payment providers.

PRODUCT & SIZING

How do I choose the right size?
Refer to our Size Guide for measurements. If unsure, contact our team for advice.

Are your shoes true to size?
Most styles run true to size, but check individual product reviews for feedback.

How should I care for my shoes?
Follow the care instructions included with your order to maintain quality.

WEBSITE & ACCOUNT

How do I reset my password?
Click “Forgot Password” on the login page and follow the prompts.

Can I update my order details?
Changes can only be made before your order is dispatched. Contact us immediately for assistance.

Do you have a loyalty program?
Yes! Join our loyalty program to earn rewards on purchases.